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Refund Policy

Last updated: 2026-07-02 · governed by the laws of England and Wales

Mateusz Podeszwa, a sole trader operating under the name podeszwa.dev (the “Studio”), provides design, development, and creative services on a project-by-project basis. This Refund Policy forms part of, and should be read alongside, the Studio’s Terms of Service. By engaging the Studio you confirm you have read, understood, and accepted both documents.

1. General principle

The Studio is a single-operator practice. Time committed to your project is time the Studio cannot offer to other clients. For that reason, fees paid for ongoing or completed work are non-refundable save where expressly stated below. The Studio does not operate a satisfaction-based money-back guarantee.

2. Limited fourteen-day cooling-off window

You may request a full refund of fees paid for an engagement within fourteen (14) calendar days of your initial payment, provided that all of the following conditions are met at the time of your request:

  1. the first contracted milestone has not been marked “Done” in the client portal;
  2. no project deliverables of any kind — including but not limited to drafts, design files, source code, exports, written reports, screenshots, or links to externally hosted assets — have been transmitted, downloaded, or otherwise accessed by you or any party acting on your behalf; and
  3. the engagement has not been paused, cancelled, or otherwise interrupted at your request.

Where all three conditions are met, refunds will be processed in full to the original payment method, subject to clause 6 below. Where any condition is not met, the engagement is non-refundable under this clause.

3. Non-refundable circumstances

For the avoidance of doubt, fees paid in connection with an engagement are non-refundable in (without limitation) any of the following circumstances:

  1. the first milestone has been marked “Done” by the Studio in the client portal;
  2. any deliverable, draft, or work-in-progress has been provided to you or made accessible to you, regardless of medium, format, or whether you consider it usable;
  3. you have downloaded or otherwise accessed final-revision deliverables;
  4. you have requested a pause, change of scope, or change of direction that materially alters the original brief;
  5. the engagement is cancelled at your request after work has commenced;
  6. the engagement is terminated by the Studio for cause under clauses 9 or 10 of the Terms of Service; or
  7. more than fourteen (14) calendar days have elapsed since your initial payment.

4. Free in-scope revisions

The Studio includes complimentary in-scope revisions within each milestone at no additional charge. “In-scope” means refinements consistent with the brief originally agreed for that milestone — copy tweaks, colour adjustments, layout corrections, asset substitutions, and similar.

Out-of-scope changes — including but not limited to redirecting the brief, restructuring multiple milestones, adding new features or sections, replacing the design system, or changing the underlying system architecture — are quoted as additional work prior to commencement and may attract additional fees. The Studio’s good-faith determination of what constitutes “in-scope” is final.

5. How to request a refund

Refund requests must be sent in writing via the client portal’s messaging interface, or by email to the address listed on the Studio’s contact page, and must include:

  1. the engagement (gig) reference;
  2. the invoice number(s) for which a refund is requested;
  3. a written confirmation that no deliverables have been received, downloaded, or accessed; and
  4. a written confirmation that the first milestone has not been marked “Done”.

The Studio will respond within five (5) UK working days. Refunds approved under clause 2 will be processed via the original payment provider within ten (10) UK working days of approval. The Studio reserves the right to decline any refund request that does not meet the conditions of clause 2 or that, in the Studio’s reasonable judgment, is made in bad faith.

6. Processing fees

Where payment was made via Stripe or another third-party provider, the Studio may at its discretion deduct any non-recoverable processor fees from the refunded amount. The deduction will be stated clearly in the refund confirmation.

7. Disputes and chargebacks

The Studio expects engagements to be resolved professionally between the parties. Initiating a payment-card chargeback or third-party dispute prior to exhausting the procedure in clause 5 will be treated as a material breach of the Terms of Service and may result in the immediate termination of the engagement, the withholding of all unreleased deliverables, and the assertion of the Studio’s intellectual-property and contractual rights.

8. Variation of this policy

The Studio may revise this Refund Policy at any time. Revisions take effect for engagements commenced after the revision date. Engagements already in progress at the time of revision continue under the policy in force at their initial-payment date.

9. Governing law

This Refund Policy is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from or in connection with it.

10. Digital products (Field Supply shop)

This clause applies to digital content purchased from the Studio’s shop (“Field Supply”) — downloadable files such as templates, presets, code kits, wallpapers, courses, and e-books — and, for those purchases, prevails over clauses 2 and 3 above.

  1. Immediate supply; cancellation right waived. Shop purchases are supplied immediately — the download is available the moment payment completes. In accordance with regulation 37(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, by completing checkout you expressly consent to the immediate supply of the digital content and acknowledge that your fourteen (14) day right to cancel is lost once supply begins.
  2. All sales final. Accordingly, all shop sales are final and non-refundable. Digital files cannot be returned once delivered.
  3. Statutory rights unaffected. Nothing in this clause limits your statutory rights under the Consumer Rights Act 2015 where digital content is faulty, not as described, or not of satisfactory quality — in those cases you are entitled to the remedies the law provides (repair or replacement, and where those fail, a price reduction or refund).
  4. Goodwill. The Studio may, at its sole discretion, offer a refund or replacement outside these terms. Any such refund is processed via Stripe to the original payment method and does not waive this clause for future purchases.
  5. Chargebacks. Clause 7 applies equally to shop purchases.